FAQ

17 articles in this collection
Written by Josh Reyes and George Hartley

How does having subscribers in multiple lists work?

Learn how we treat subscribers who are in multiple lists.
Written by Josh Reyes
Updated over a week ago

Where can I see my abandoned cart stats?

Find out where to view all your abandoned cart sent stats.
Written by Josh Reyes
Updated over a week ago

How are sales tracked?

Learn how we track sales attributed to SmartrMail
Written by Josh Reyes
Updated over a week ago

Who receives abandoned cart emails?

Written by Josh Reyes
Updated over a week ago

Does SmartrMail store my credit card information?

Learn how we process payments in SmartrMail.
Written by George Hartley
Updated over a week ago

Can I have multiple stores under the same SmartrMail account?

Written by Josh Reyes
Updated over a week ago

Do I have to put a physical address in my email footer?

Learn other options you may have to ensure you're CAN-SPAM compliant
Written by Josh Reyes
Updated over a week ago

Remove SmartrMail branding from my emails

Learn how to remove our SmartrMail logo from your email footer
Written by Josh Reyes
Updated over a week ago

How is pricing calculated?

Find out how you're billed in SmartrMail
Written by Josh Reyes
Updated over a week ago

How do I update my billing information?

A step-by-step guide on how to update your payment info
Written by Josh Reyes
Updated over a week ago

How do I change my 'from' address?

How to change the email address that your messages send from
Written by Josh Reyes
Updated over a week ago

I can't login to SmartrMail

Follow these instructions when you can't login to SmartrMail
Written by Josh Reyes
Updated over a week ago

How Am I Billed?

Your monthly pricing is calculated based on unique subscribers.
Written by George Hartley
Updated over a week ago

Using Merge Tags with SmartrMail

Learn what merge tags are and how to use them
Written by Josh Reyes
Updated over a week ago

What are Suppressed Customers

Explaining who and how your customers are suppressed.
Written by George Hartley
Updated over a week ago

Excluding Products from Emails

Learn how to blacklist products from all emails across SmartrMail
Written by Josh Reyes
Updated over a week ago