FAQ

14 articles in this collection
Written by Josh Reyes and George Hartley

Who receives abandoned cart emails?

Written by Josh Reyes
Updated over a week ago

Does SmartrMail store my credit card information?

Learn how we process payments in SmartrMail.
Written by George Hartley
Updated over a week ago

Can I have multiple stores under the same SmartrMail account?

Written by Josh Reyes
Updated over a week ago

Do I have to put a physical address in my email footer?

Learn other options you may have to ensure you're CAN-SPAM compliant
Written by Josh Reyes
Updated over a week ago

Remove SmartrMail branding from my emails

Learn how to remove our SmartrMail logo from your email footer
Written by Josh Reyes
Updated over a week ago

How is pricing calculated?

Find out how you're billed in SmartrMail
Written by Josh Reyes
Updated over a week ago

How do I update my billing information?

A step-by-step guide on how to update your payment info
Written by Josh Reyes
Updated over a week ago

How do I change my 'from' address?

How to change the email address that your messages send from
Written by Josh Reyes
Updated over a week ago

I can't login to SmartrMail

Follow these instructions when you can't login to SmartrMail
Written by Josh Reyes
Updated over a week ago

How Am I Billed?

Your monthly pricing is calculated based on unique subscribers.
Written by George Hartley
Updated over a week ago

Using Merge Tags with SmartrMail

Learn what merge tags are and how to use them
Written by Josh Reyes
Updated over a week ago

What are Suppressed Customers

Explaining who and how your customers are suppressed.
Written by George Hartley
Updated over a week ago

Excluding Products from Emails

Learn how to blacklist products from all emails across SmartrMail
Written by Josh Reyes
Updated over a week ago