SmartrMail automatically sets your 'from' address to the email address that you use for Shopify, BigCommerce, WooCommerce and Neto. However, due to recent policy changes by Gmail and Yahoo, it is highly beneficial to send emails using a custom domain that matches your business's website. This change helps improve deliverability and ensures your emails are trusted by recipients. We urge users to update their email IDs to meet this requirement and verify their domain settings.
Why Update Your Email ID and Domain Settings?
Updating your email ID and setting up a custom sending domain:
Enhances email deliverability.
Reduces the chances of your emails being marked as spam.
Increases trust and credibility with your recipients.
Steps to Update Your 'From' Address
Go to Settings:
Click on the dropdown menu in the top right corner of your account.
Select "Settings" from the dropdown options.
Navigate to Email Settings:
In the Settings menu, go to "Email Settings."
Update Your Email ID:
In the Email Settings section, update your email ID to one that uses your custom domain (e.g., [email protected]).
Verifying Your Custom Sending Domain
To ensure your emails are sent from your custom domain, follow the steps in our detailed help document on custom sending domain setup. This document will guide you through the process of verifying your domain and setting it up correctly.
Need Assistance?
If you encounter any issues or have questions about updating your 'from' address or verifying your custom sending domain, our support team is here to help. You can reach out to us by sending an email to [email protected] or through our in-app messenger. We'll assist you promptly and ensure your settings are configured correctly.