How Am I Billed? | SmartrMail Help Center

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How Am I Billed?

How Am I Billed?

Your monthly pricing is calculated based on unique subscribers.

Written by Peter Connolly

Updated over 5 months ago

SmartrMail is affordably priced to generate you sales. You are billed monthly, based on the highest amount of unique, 'opted-in' subscribers you have the prior month. You can calculate your monthly charge on our pricing page.

Am I charged for Unsubscribed Customers?
No. We only charge for 'opted-in', subscribed customers. Any customers who are suppressed (either unsubscribed, or hard bounced) are not included in calculating billing.

Am I charged for Non-Subscribers?
Starting July 2024, Smartrmail will only charge you for Non-subscribed customers that have been contacted during each respective billing period.

Example. On a given month, if 30 non-subscribed contacts received post-purchase thank you emails from a "Placed an order" workflow, those 30 non-subscribed contacts will be added to the total of profiles considered for billing effectively adding $0.0075 per subscriber to this month's total, so $0.22.

However, if those 30 non-subscribed contacts received no automated transactional emails the following month, they would not be charged.

What about Duplicate Emails across Lists?
Nope, not charged for duplicates either. We calculate the total number of unique email subscribers, so if a customer is in two lists, they're only counted once.