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FAQ
FAQ
General Settings
Migrating to the New Pop Up Builder
How do I change my 'from' address?
Do I have to put a physical address in my email footer?
Why are my test emails going to spam?
Can I send using a free email address like Gmail?
How are sales tracked?
What is Smart Send Frequency?
How do I add a tax to my wholesale prices?
How to track emails with Google Analytics
iOS 15 FAQ
What is Smart Resend?
Subscribers
What are Suppressed Email Addresses
What is alt text, and why do you need to use it?
How do I send unsubscribes to my store?
How do I set up a Double Opt-In?
How does having subscribers in multiple lists work?
What is the GDPR?
California Consumer Privacy Act (CCPA)
Do I need to add anything to my privacy policy?
Auto Product Emails
Excluding Products from Product Recommendation Emails
Remove SmartrMail branding from my emails
Abandoned Cart Emails
Who receives abandoned cart emails?
Composing Emails
What is preview text?
How to create coupon codes
Using Merge Fields with SmartrMail
Billing
How Am I Billed?
What are the differences between Standard and Unlimited Plan
What is the difference between Standard and Unlimited Plan (Neto)
How do I update my billing information?
How is pricing calculated?
Does SmartrMail store my credit card information?
Can I have multiple stores under the same SmartrMail account?
Where should I apply my SmartrMail Coupon?