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FAQ
Nicolas Vibert avatarGeorge Hartley avatarYasmine avatar
By Nicolas and 2 others3 authors34 articles

General Settings


Migrating to the New Pop Up Builder
How do I change my 'from' address?
Do I have to put a physical address in my email footer?
Why are my test emails going to spam?
Can I send using a free email address like Gmail?
How are sales tracked?
What is Smart Send Frequency?
How do I add a tax to my wholesale prices?
How to track emails with Google Analytics
iOS 15 FAQ
What is Smart Resend?

Subscribers


What are Suppressed Email Addresses
What is alt text, and why do you need to use it?
How do I send unsubscribes to my store?
How do I set up a Double Opt-In?
How does having subscribers in multiple lists work?
What is the GDPR?
California Consumer Privacy Act (CCPA)
Do I need to add anything to my privacy policy?
Types of Contacts

Auto Product Emails


Excluding Products from Product Recommendation Emails
Remove SmartrMail branding from my emails

Abandoned Cart Emails


Who receives abandoned cart emails?

Composing Emails


What is preview text?
How to create coupon codes
Using Merge Fields with SmartrMail

Billing


How Am I Billed?
What are the differences between Standard and Unlimited Plan (Legacy)
What is the difference between Standard and Unlimited Plan (Neto - Legacy)
How do I update my billing information?
How is pricing calculated?
Does SmartrMail store my credit card information?
Where should I apply my SmartrMail Coupon?
What are the differences between the Essentials and the Pro plan?
SmartrMail Help Center