SmartrMail

Peter Connolly

Yasmine

How to change the email address that your messages send from

How do I change my 'from' address?

Learn other options you may have to ensure you're CAN-SPAM compliant

Do I have to put a physical address in my email footer?

Find out why your test emails are going to spam

Why are my test emails going to spam?

Learn why using free email addresses to send emails lowers your deliverability

Can I send using a free email address like Gmail?

Learn how we track sales attributed to SmartrMail

How are sales tracked?

Learn how to cap the number of email your subscribers receive

What is Smart Send Frequency?

Learn how to set a custom tax rate to use with the {price_vat} merge tag.

How do I add a tax to my wholesale prices?

Learn about SmartrMail's Auto Google Analytics Tracking and how you can enable or disable it.

How to track emails with Google Analytics

Learn how iOS 15 will impact your emails and how SmartrMail is responding

iOS 15 FAQ

Learn how to resend an email campaign to those who didn't open the first time.

What is Smart Resend?

Adding SmartrMail's Pop-up script to your website

General Settings

Explaining what suppressed email addresses are.

What are Suppressed Email Addresses

How and why you should use alt text in email images

What is alt text, and why do you need to use it?

Learn what 2-Way Unsubscribe is and how to enable/disable it.

How do I send unsubscribes to my store?

Learn about what double opt-in means, whether you should use it, and how to enable/disable it.

How do I set up a Double Opt-In?

Learn how we treat subscribers who are in multiple lists.

How does having subscribers in multiple lists work?

Learn about what the GDPR (General Data and Protection Regulation) is and how SmartrMail is getting ready.

What is the GDPR?

Understand how the CCPA affects you and SmartrMail

California Consumer Privacy Act (CCPA)

Get a snippet of text to add to your privacy policy

Do I need to add anything to my privacy policy?

Learn the different types of contacts and the specific content they can receive.

Types of Contacts

Subscribers

Learn how to blacklist products from your product recommendation emails

Excluding Products from Product Recommendation Emails

Learn how to remove our SmartrMail logo from your email footer

Remove SmartrMail branding from my emails

Auto Product Emails

Who receives abandoned cart emails?

Abandoned Cart Emails

What is preview text and how you can use it to improve open rates

What is preview text?

How to create coupon codes

Learn what merge fields are and how to use them

Using Merge Fields with SmartrMail

Composing Emails

Your monthly pricing is calculated based on unique subscribers.

How Am I Billed?

Learn how to get more sales with better tools

What is the difference between Standard and Unlimited Plan (Neto - Legacy)

A step-by-step guide on how to update your payment info

How do I update my billing information?

How is pricing calculated?

Learn how we process payments in SmartrMail.

Does SmartrMail store my credit card information?

Learn how to apply a coupon to your account

Where should I apply my SmartrMail Coupon?

Learn the differences between the Essentials and the Pro plan

What are the differences between the Essentials and the Pro plan?

Learn how SmartrMail saves on average 50% off most email service providers

How does the SmartrMail annual plan work?

Billing

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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