FAQ

How do I change my 'from' address?

How to change the email address that your messages send from

Written by Josh Reyes
Updated over a week ago

Do I have to put a physical address in my email footer?

Learn other options you may have to ensure you're CAN-SPAM compliant

Written by Josh Reyes
Updated over a week ago

Why are my test emails going to spam?

Find out why your test emails are going to spam

Written by Josh Reyes
Updated over a week ago

Can I send using a free email address like Gmail?

Learn why using free email addresses to send emails lowers your deliverability

Written by Nicolas Vibert
Updated over a week ago

How are sales tracked?

Learn how we track sales attributed to SmartrMail

Written by Josh Reyes
Updated over a week ago

What is Smart Send Frequency?

Learn how to cap the number of email your subscribers receive

Written by Nicolas Vibert
Updated over a week ago

How do I add a tax to my wholesale prices?

Learn how to set a custom tax rate to use with the {price_vat} merge tag.

Written by Aaron Wiseman
Updated over a week ago

How to track emails with Google Analytics

Learn about SmartrMail's Auto Google Analytics Tracking and how you can enable or disable it.

Written by Aaron Wiseman
Updated over a week ago

What is Send Boost?

Learn how to resend an email campaign to those who didn't open the first time.

Written by Aaron Wiseman
Updated yesterday

What are Suppressed Email Addresses

Explaining what suppressed email addresses are.

Written by George Hartley
Updated over a week ago

What is alt text, and why do you need to use it?

How and why you should use alt text in email images

Written by Josh Reyes
Updated over a week ago

How do I send unsubscribes to my store?

Learn what 2-Way Unsubscribe is and how to enable/disable it.

Written by Aaron Wiseman
Updated over a week ago

How do I set up a Double Opt-In?

Learn about what double opt-in means, whether you should use it, and how to enable/disable it.

Written by Aaron Wiseman
Updated over a week ago

How does having subscribers in multiple lists work?

Learn how we treat subscribers who are in multiple lists.

Written by Josh Reyes
Updated over a week ago

What is the GDPR?

Learn about what the GDPR (General Data and Protection Regulation) is and how SmartrMail is getting ready.

Written by Aaron Wiseman
Updated over a week ago

California Consumer Privacy Act (CCPA)

Understand how the CCPA affects you and SmartrMail

Written by Josh Reyes
Updated over a week ago

Remove SmartrMail branding from my emails

Learn how to remove our SmartrMail logo from your email footer

Written by Josh Reyes
Updated over a week ago

Excluding Products from Product Recommendation Emails

Learn how to blacklist products from your product recommendation emails

Written by Josh Reyes
Updated over a week ago

Who receives abandoned cart emails?

Written by Josh Reyes
Updated over a week ago

What is preview text?

What is preview text and how you can use it to improve open rates

Written by Nicolas Vibert
Updated over a week ago

How Can I A/B Test Subject Lines?

Learn how to use A/B testing

Written by Nicolas Vibert
Updated over a week ago

Using Merge Tags with SmartrMail

Learn what merge tags are and how to use them

Written by Josh Reyes
Updated over a week ago

How Am I Billed?

Your monthly pricing is calculated based on unique subscribers.

Written by George Hartley
Updated over a week ago

What are the differences between Basic and Advanced Plan

Learn how to get more sales with better tools

Written by Nicolas Vibert
Updated over a week ago

What is the difference between Basic plan and Advanced Plan (Neto)

Learn how to get more sales with better tools

Written by Nicolas Vibert
Updated over a week ago

How do I update my billing information?

A step-by-step guide on how to update your payment info

Written by Josh Reyes
Updated over a week ago

How is pricing calculated?

Find out how you're billed in SmartrMail

Written by Josh Reyes
Updated over a week ago

Does SmartrMail store my credit card information?

Learn how we process payments in SmartrMail.

Written by George Hartley
Updated over a week ago

Can I have multiple stores under the same SmartrMail account?

Written by Josh Reyes
Updated over a week ago

Where should I apply my SmartrMail Coupon?

Learn how to apply a coupon to your account

Written by Nicolas Vibert
Updated over a week ago