FAQ
By Sam1 author34 articles
- How do I change my 'from' address?Update the email address your campaigns send from, and set up the domain authentication needed to keep it deliverable.
- Do I have to put a physical address in my email footer?Learn other options you may have to ensure you're CAN-SPAM compliant
- Why are my test emails going to spam?Understand the most common causes of test emails landing in spam, and how to fix them.
- Can I send using a free email address like Gmail?Learn why using free email addresses to send emails lowers your deliverability
- How are sales tracked?Learn how we track sales attributed to SmartrMail
- How do I add a tax to my wholesale prices?Learn how to set a custom tax rate to use with the {price_vat} merge tag.
- How to track emails with Google AnalyticsLearn about SmartrMail's Auto Google Analytics Tracking and how you can enable or disable it.
- What is Smart Resend?Learn how to resend an email campaign to those who didn't open the first time.
- Adding SmartrMail's Pop-up script to your website
- What are non-subscribed email addresses?Understand why some contacts can't receive marketing campaigns, and how to fix it.
- What is alt text, and why do you need to use it?How and why you should use alt text in email images
- How do I send unsubscribes to my store?Learn what 2-Way Unsubscribe is and how to enable/disable it.
- How do I set up a Double Opt-In?Learn about what double opt-in means, whether you should use it, and how to enable/disable it.
- How does having subscribers in multiple lists work?Learn how we treat subscribers who are in multiple lists.
- What is the GDPR?Learn about what the GDPR (General Data and Protection Regulation) is and how SmartrMail is getting ready.
- California Consumer Privacy Act (CCPA)Understand how the CCPA affects you and SmartrMail
- Do I need to add anything to my privacy policy?Get a snippet of text to add to your privacy policy
- Types of ContactsLearn the different types of contacts and the specific content they can receive.
- How Am I Billed?Your monthly pricing is calculated based on unique subscribers.
- What is the difference between Standard and Unlimited Plan (Neto - Legacy)Learn how to get more sales with better tools
- How do I update my billing information?A step-by-step guide on how to update your payment info
- How is pricing calculated?Find out how you're billed in SmartrMail
- Does SmartrMail store my credit card information?Learn how we process payments in SmartrMail.
- Where should I apply my SmartrMail Coupon?Learn how to apply a coupon to your account
- What are the differences between the Essentials and the Pro plan?Learn the differences between the Essentials and the Pro plan
- How does the SmartrMail annual plan work?Learn how SmartrMail saves on average 50% off most email service providers