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33 articles in this collection
Written by
George Hartley,
Josh Reyes,
Nicolas Vibert
and 1 other
General Settings
Migrating to the New Pop Up Builder
Everything you need to know about SmartrMail's new pop up builder
Written by
Josh Reyes
Updated over a week ago
How do I change my 'from' address?
How to change the email address that your messages send from
Written by
Josh Reyes
Updated over a week ago
Do I have to put a physical address in my email footer?
Learn other options you may have to ensure you're CAN-SPAM compliant
Written by
Josh Reyes
Updated over a week ago
Why are my test emails going to spam?
Find out why your test emails are going to spam
Written by
Josh Reyes
Updated over a week ago
Can I send using a free email address like Gmail?
Learn why using free email addresses to send emails lowers your deliverability
Written by
Nicolas Vibert
Updated over a week ago
How are sales tracked?
Learn how we track sales attributed to SmartrMail
Written by
Josh Reyes
Updated over a week ago
What is Smart Send Frequency?
Learn how to cap the number of email your subscribers receive
Written by
Nicolas Vibert
Updated over a week ago
How do I add a tax to my wholesale prices?
Learn how to set a custom tax rate to use with the {price_vat} merge tag.
Written by
Aaron Wiseman
Updated over a week ago
How to track emails with Google Analytics
Learn about SmartrMail's Auto Google Analytics Tracking and how you can enable or disable it.
Written by
Aaron Wiseman
Updated over a week ago
iOS 15 FAQ
Learn how iOS 15 will impact your emails and how SmartrMail is responding
Written by
Josh Reyes
Updated over a week ago
What is Smart Resend?
Learn how to resend an email campaign to those who didn't open the first time.
Written by
Aaron Wiseman
Updated over a week ago
Subscribers
What are Suppressed Email Addresses
Explaining what suppressed email addresses are.
Written by
George Hartley
Updated over a week ago
What is alt text, and why do you need to use it?
How and why you should use alt text in email images
Written by
Josh Reyes
Updated over a week ago
How do I send unsubscribes to my store?
Learn what 2-Way Unsubscribe is and how to enable/disable it.
Written by
Aaron Wiseman
Updated over a week ago
How do I set up a Double Opt-In?
Learn about what double opt-in means, whether you should use it, and how to enable/disable it.
Written by
Aaron Wiseman
Updated this week
How does having subscribers in multiple lists work?
Learn how we treat subscribers who are in multiple lists.
Written by
Josh Reyes
Updated over a week ago
What is the GDPR?
Learn about what the GDPR (General Data and Protection Regulation) is and how SmartrMail is getting ready.
Written by
Aaron Wiseman
Updated over a week ago
California Consumer Privacy Act (CCPA)
Understand how the CCPA affects you and SmartrMail
Written by
Josh Reyes
Updated over a week ago
Do I need to add anything to my privacy policy?
Get a snippet of text to add to your privacy policy
Written by
Josh Reyes
Updated over a week ago
Auto Product Emails
Excluding Products from Product Recommendation Emails
Learn how to blacklist products from your product recommendation emails
Written by
Josh Reyes
Updated over a week ago
Remove SmartrMail branding from my emails
Learn how to remove our SmartrMail logo from your email footer
Written by
Josh Reyes
Updated over a week ago
Abandoned Cart Emails
Who receives abandoned cart emails?
Written by
Josh Reyes
Updated over a week ago
Composing Emails
What is preview text?
What is preview text and how you can use it to improve open rates
Written by
Nicolas Vibert
Updated over a week ago
How to create coupon codes
Written by
Nicolas Vibert
Updated over a week ago
Using Merge Fields with SmartrMail
Learn what merge fields are and how to use them
Written by
Josh Reyes
Updated over a week ago
Billing
How Am I Billed?
Your monthly pricing is calculated based on unique subscribers.
Written by
George Hartley
Updated over a week ago
What are the differences between Standard and Unlimited Plan
Learn how to get more sales with better tools
Written by
Nicolas Vibert
Updated over a week ago
What is the difference between Standard and Unlimited Plan (Neto)
Learn how to get more sales with better tools
Written by
Nicolas Vibert
Updated over a week ago
How do I update my billing information?
A step-by-step guide on how to update your payment info
Written by
Josh Reyes
Updated over a week ago
How is pricing calculated?
Find out how you're billed in SmartrMail
Written by
Josh Reyes
Updated over a week ago
Does SmartrMail store my credit card information?
Learn how we process payments in SmartrMail.
Written by
George Hartley
Updated over a week ago
Can I have multiple stores under the same SmartrMail account?
Written by
Josh Reyes
Updated over a week ago
Where should I apply my SmartrMail Coupon?
Learn how to apply a coupon to your account
Written by
Nicolas Vibert
Updated over a week ago