SmartrMail automatically sets your 'from' address to the email address that you use for Shopify, BigCommerce and Neto. To protect our platform from fraud and spam, we don't allow our users to manually change the 'from' address themselves. 

If you'd like your 'from' address to be different from the one you use, simply let our team know by sending an email to support@smartrmail.com or through our in-app messenger. We'll promptly change the email address within 24 hours.

To improve deliverability, we also recommend that you use an email address with your store's domain, e.g. newsletter@storename.com

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