The developer console is a tool which logs the information associated with a web page, such as JavaScript, network requests, and security errors. The information displayed can be extremely helpful for our support team if you're experiencing issues that aren't affecting other users. We'll ask you to follow the steps here and take a screenshot of the developer console.
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Below are instructions for how to open the developer console on various different browsers.
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To open the developer console window on Chrome, use the keyboard shortcut Ctrl Shift J (Windows) or Cmd Option I (Mac).

Alternatively, you can use the Chrome menu in the browser window, select the option "More Tools," and then select "Developer Tools."
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Note: If you're using Edge, you're likely to have issues on SmartrMail and most modern web apps. We highly recommend you switch to Chrome or Safari

To open the console on Edge, hit F12 to access the F12 Developer Tools. Once in the F12 Developer Tools, navigate to the Console tab.

To open the console on Firefox, use the keyboard shortcut Cmd Shift K (on Windows) or Cmd Option K (on Mac). The toolbox will appear at the bottom of the browser window, with the Web Console activated.

You can also activate the Web Console under the header Tools in the Mac menu bar, navigate to the sub-menu Web Developer and select Web Console.

To open the console on Safari, you will first need to turn on the Develop menu. To do this, open the Safari menu in the Mac menu bar, then select Preferences.

In the Preferences dialog, navigate to the Advanced tab, then check the "Show Develop menu in the menu bar" box.

Once the Develop menu has been enabled, navigate to the Develop menu in the menu bar and then select the "Show JavaScript Console" option.

The JavaScript Console will show up on the bottom half of the active browser window.

Alternatively, you can use the keyboard shortcut Option Cmd C, though you will still need to enable the Develop menu in your Safari Preferences for this shortcut to work.